Our Delivery Promise
1. FREE standard shipping on all Australian orders ($99 minimum order)
2. Next day dispatch (excl. public holidays) on orders placed before 4pm on in-stock items.
Frequently Asked Questions
How long will my order take to arrive?
Keep up to date with Australia Post’s alerts & delivery times here.
Shipping Method | Cost | Total Delivery Time |
Australia Post Express eParcel | $19.99 | 1- 3 business days |
Australia Post eParcel, Fastway | Free on orders over $99. | 2 – 6 business days |
Do you ship Australia wide?
We ship to all states and territories excluding Western Australia.
What if my order hasn’t arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
Who will deliver my parcel?
Standard eParcel – Australia Post, Fastway
Express Post – Australia Post
How to ensure you don’t miss your delivery?
Our deliveries with Australia Post and Fastway are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Notes box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg “Leave at Reception”).
Returns
If you’d like to return an item to us, please view our return information page here.
Any other questions?
Please contact our customer service team or get in touch with us via our online chat for further information. You can view our privacy policy here, and our terms and conditions here.